The hotel is a great addition to Gurgaon many years back. I stayed in the hotel many times and stayed again recently. The hotel was always quite good and willing to listen to feedback from guests for improvements.
Some of the great experiences this time (end June 2023) included:
1. A very warm welcome by everyone in the team – starting with the door man to bell desk to front office (reception). The team was quick and responsive and welcoming.
2. The buffet breakfast is class-apart, probably the best in North India. This is about the spread, variety and a great team to make it nice (inspite of large guests at one time)
3. The managers are not just sitting in their offices and are roaming across the areas to understand the realities – this many hotels miss. Meeting guests casually and capturing their feedback gives immense data points for enhancements and its invaluable.
4. The rooms are nice and cozy and housekeeping staff is always willing to help.
5. Room service of food is prompt and up to the mark as per the requests made (again this is important as many guests have specific needs for food)
6. Gym is nice and so is the pool. Internet is great too.
The leadership of the hotel is willing to listen to views of the guests and together with their team act on the suggestions or feedback received. The team is working together to make it a great experience for everyone.
The only challenge I found were very limited English movie and entertainment system – probably the management can have a relook at that as they have many guests from outside India.
Rest all is amazing and great. Keep up the good show - thank much.
